Shipping Policy

Shipping Policy

Effective Date: 03/07/2025

SATWIK UNIVERSE PRIVATE LIMITED (“we”, “us”, “our”) is committed to delivering your products promptly, safely, and efficiently. Please read our Shipping Policy to understand how we process, ship, and deliver orders.

  1. Order Processing
  • Orders placed on our website are processed within 1–2 business days after payment confirmation (excluding Sundays and public holidays).
  • You will receive an order confirmation email and another notification once your order has shipped.
  1. Shipping Methods and Delivery
  • We ship to locations across India using reputed courier partners.
  • Estimated delivery times may vary based on your location:
    • Metro Cities:3–5 business days.
    • Other Locations:5–10 business days.
  • Delivery timelines are estimates and may be impacted by unforeseen circumstances (e.g., weather, natural disasters, government restrictions).
  1. Shipping Charges
  • Shipping charges are calculated at checkout and displayed before you complete your order.
  • From time to time, we may offer free shipping promotions. Details will be communicated on our website or via email.
  1. Order Tracking
  • Once your order is dispatched, you will receive a shipment tracking number/link via email or SMS, allowing you to monitor delivery status.
  1. Address & Contact Information
  • Please ensure your shipping address and contact information are complete and accurate.
  • We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
  1. Delivery Issues
  • If your order arrives damaged or is missing items, please contact us within 48 hours of receipt with your order number, photos, and description of the issue.
  • If there are repeated unsuccessful delivery attempts due to recipient unavailability, the package may be returned to us. Additional charges may apply for re-shipment.
  1. Cancellations & Modifications
  • Orders can be canceled or modified only before dispatch. Once shipped, cancellations, address changes, or modifications are not possible.
  1. International Shipping
  • Currently, we do notship outside India.
  1. Customer Support

For any shipping-related queries, please contact:

SATWIK UNIVERSE PRIVATE LIMITED
A-402, Chordias Utsav, PNO-GH2 Shiv Vihar Yojna, Masarovar, Jaipur 302020
Email: Satwikuniverse@gmail.com
Phone: +91 96725 33155

By making a purchase on our website, you agree to this Shipping Policy